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THE “C” FACTOR, COSTS, ENERGY SAVINGS AND REDUCED CONSUMPTION IN LAUNDRIES

by
Marzio Nava

In a commercial laundry or dry-cleaning business, cost management represents a strategic lever for profitability. The cost structure is typically divided into fixed costs, such as rent, equipment depreciation, personnel, and administrative expenses, and variable costs related to energy consumption, water, chemicals, maintenance, and consumables. A sound managerial and financial approach requires measuring the average cost per cycle and per garment processed, as well as analyzing the break-even point in relation to workload volumes. Monitoring key efficiency indicators enables more effective resource allocation and waste reduction. Careful cost control informs pricing strategies, strengthens competitiveness, and safeguards the company’s economic sustainability. At the same time, structured investment planning and strategic supplier negotiations help stabilize margins and enhance overall management control

CHRISTEYNS ITALIA

For CHRISTEYNS ITALIA, an international player specialized in professional detergents and washing processes, cost management has become more central than ever. We discussed this issue with Ruggero Sammarco, Operations Director Laundry, who in the last years has closely overseen cost optimization strategies in laundries.

Dr. Sammarco, is cost-cutting simply a matter of reducing energy consumption?

“In recent years, my work has consistently focused on cost reduction in laundries. The most common mistake is to push a single process variable to the extreme, focusing exclusively on energy savings, or only on water, or on chemicals. If these components are not properly balanced, the risk is generating overall inefficiencies or even causing damage”. The surge in gas prices required immediate responses. “We intervened by lowering operating temperatures: today we run cycles that reach 45°C while maintaining the same quality standards in the final output. To achieve this, we selected molecules that remain effective at reduced temperatures. However, in some facilities, particularly those using well water, bacterial contamination risks have emerged. In such cases, regular chemical sanitation treatments are necessary to disinfect the machinery. The result? Savings achieved on energy can be offset by higher chemical costs and the management of bacteriological risks”.

So, the key issue is balance?

“Exactly. Take water consumption, for example. Pushing too aggressively toward water savings can compromise ironing quality. In chemistry and physics, there is a simple principle: nothing is created and nothing is destroyed. Excessive water reduction can negatively affect conductivity”.

In what way?

at the end of the process. If it is too high, ironing becomes more difficult and final quality is compromised”.

The growing focus on consumption has also led to a reassessment of established practices, right?

“It is not always necessary to heat water to 85°C to reduce bacterial load. A significant part of the sanitizing action comes from the chemicals used. Moreover, excessively high temperatures increase energy consumption and shorten the lifespan of textiles. Hydrogen peroxide, for instance, can be effective at 65°C. Once again, balance is essential: best practices provide a starting point, but they must be adapted to the specific conditions of each plant”.

IMESA

What do these best practices consist of?

“The European Union has issued guidelines applicable to both small and large laundries: optimizing water consumption; installing heat exchangers to recover energy from wastewater and reintroduce it into the production cycle, thereby avoiding waste in a truly virtuous system. Chemical products should not be overdosed; they must be calibrated according to the chemical characteristics of the available water. Ultimately, cost reduction cannot be separated from a systemic vision. It involves energy, water, machinery modernization, chemical engineering aligned with updated best practices, and, last but not least, the quality and durability of textiles”. “In small laundries, every euro counts. Energy, water, detergents, maintenance - profitability depends on maintaining a careful balance between fixed and variable costs”, says Alessia Miotto, CEO and Managing Director of IMESA SpA, a company producing washing machinery. “Today the situation has become even more complex, particularly in light of the structural rise in raw material and energy costs recorded after 2020. Even a small laundry shop is, in every sense, a fully-fledged business. Compared with industrial laundries, smaller facilities feel the burden of fixed costs much more acutely: five machines represent a very different weight when revenue volumes are limited”.

Which are the most concerning costs?

“Energy remains the most critical factor. In some countries, costs have risen by as much as 40% compared with the period before 2020. Prices may fluctuate today, but they rarely return to previous levels, they tend to become structural. For this reason, it is no longer sufficient to focus solely on the purchase price of a machine. What matters is the cost per kilogram processed, or per cycle, over the entire lifetime of the equipment. In practical terms, this means prioritizing thermal efficiency, through heat recovery systems and high-efficiency burners, as well as high-performance motors equipped with inverters to reduce electricity consumption and mechanical stress. The result is a double benefit: lower energy use and reduced maintenance requirements”.

Maintenance costs are among the hidden expenses…

“Maintenance is often an underestimated cost, yet it can have a significant impact on the budget, particularly when unplanned. Beyond the expense of the repair itself, there is the cost of downtime: a halted machine means lost productivity, work reorganization, and sometimes the need for outsourcing or overtime. Minimizing mechanical wear and enhancing reliability thus become direct levers for enhancing profitability”.

To what extent can automation affect a company’s costs and profitability?

“Beyond energy, water and detergents also represent significant budget items. Automatic dosing systems, calibrated programs, and load-weight monitoring enable optimized consumption and reduced waste. While the initial investment in such equipment may be higher, over the medium term, savings on gas, electricity, water, and chemicals can be substantial”.

Do companies need to rethink their approach to achieve these results?

“The paradigm shift is clear: it is no longer the purchase price of the machine that matters, but the total cost of ownership. Machines that reduce consumption shorten the payback period. Focusing solely on the five-year legal depreciation provides only a partial perspective. In other words, true competitiveness is built over the medium to long term”.

Can digitalization also be considered a key determining factor?

“Another leap in quality comes from connectivity. Machines equipped with Wi-Fi and remote monitoring systems allow real-time oversight of operational status and consumption. The benefits are manifold: faster diagnostics and targeted interventions, reduced downtime, more efficient maintenance, and detailed analysis of energy consumption peaks. With tiered electricity rates, for instance, work cycles can be scheduled during the most cost-effective hours. In self-service laundries, analyzing customer flow can also support promotional strategies during less busy periods, optimizing machine utilization. Today, providing a high-performance machine is not enough”, says Alessia Miotto. “Continuous service is essential: intelligent machines that are easy to maintain, allow rapid interventions, and deliver high mechanical and energy performance. The cost factor thus becomes a matter of control: control over consumption, processes, timing, and organization. It is on this basis that even a small laundry can compete effectively in today’s market”.

TREVIL

In the professional laundry sector, cost containment increasingly depends on targeted technological and plant-engineering choices. We discussed this with Engineer Corinna Mapelli, CEO of TREVIL, a company specializing in professional finishing solutions.

Engineer Mapelli, where should a laundry start when seeking to reduce costs?

“When we talk about costs, there are several possible levers: energy savings, production flow optimization, and equipment selection. Today, it is no longer sufficient to consider only the purchase price of a machine; what truly matters is its total operating cost over time”.

Energy is a key concern. Which strategic measures have proven most effective?

“From a plant-engineering perspective, concrete measures can be implemented. For example, condensate recovery systems allow hot water to be reused, particularly in steam generators. Our generators are equipped with economizers and are specifically designed to minimize thermal losses. Even the structural design of the generator is engineered to limit energy dispersion, with particular attention paid to managing consumption peaks”. “Our Geyser boilers”, Mapelli explains, “feature electronic power management systems that activate only the energy required to maintain the necessary steam level. This prevents waste and optimizes consumption”.

Shirt finishing is known to be particularly energy-intensive. What strategies can laundries adopt to tackle this aspect effectively?

“Lo stiracamicie è una delle macchine più energivore in lavanderia. Per questo abbiamo introdotto un economizzatore che consente di recuperare il calore delle condense del vapore in uscite, inoltre riutiilzziamo l’aria calda attraverso una cappa di ricircolo. L’aria viene convogliata sui punti della camicia più difficili da asciugare, accelerando il processo. In sintesi, la camicia si asciuga più velocemente a parità di potenza utilizzata. Un vantaggio che non riguarda solo l’energia: riducendo i tempi di asciugatura si ottiene anche un risparmio di manodopera. Tra le innovazioni più recenti, Trevil ha introdotto, inoltre, lo scarico automatico nello stiracamicie a carosello: un sistema che aumenta la produttività e incide direttamente sull’ottimizzazione del personale”.

Beyond energy, what other factors influence costs?

“Product reliability is fundamental. One must assess the total cost of ownership across the entire life cycle of the equipment. In one word: quality”. Mapelli offers a practical example: “In ironing tables with integrated boilers, we designed the boiler as a ‘backpack’ unit. In the event of a malfunction, it can be removed quickly, significantly reducing maintenance time. In Geyser boilers, we install multiple lowerpower heating elements instead of one or two large modules, enabling more flexible and cost-effective maintenance”.

Can we consider efficiency today as the result of a balance between technology and design?

“Absolutely. A high-quality product must incorporate energy recovery systems, intelligent power management, ease of maintenance, and productivity-enhancing solutions. These are the elements that generate tangible savings and reduce total operating costs”. In an increasingly competitive market, the challenge for professional laundries extends across multiple fronts: energy management, operational organization, and quality. As Corinna Mapelli emphasizes, “technology must be a concrete tool for improving efficiency, not merely an item of capital expenditure”.

MORTARA, THE LAUNDRY BREAKING SEASONALITY: HOW “LAMPO” TURNED COSTS INTO A STRATEGIC LEVER

In Mortara, renowned for its culinary tradition centered on goose specialties, LAVANDERIA LAMPO stands as an example of how a small laundry business can evolve through a managerial approach. Founded in 1987 by Rocco Lamoglie, the business began as a mobile laundry service: “We would drive out with the van to look for work. We didn’t have a storefront open to the public, just a small workshop. It was, essentially, a traveling laundry”. A model built around home service that today might seem innovative, yet Lampo had already envisioned it nearly four decades ago. The company’s logo bears three defining words: seriousness, punctuality, professionalism - a manifesto that, over time, has translated into a clear strategy focused on cost optimization and volume stabilization.

From a small laundry shop to long-term contracts

“The main critical issue in the sector was seasonality. In the past, we handled large volumes of wool garments, coats, and even reindeerhide jackets. Today, fashion has become more casual, easier to wash, and less likely to require professional laundering”. To counter the cyclical nature of the business, Lampo chose to focus on contracts with public institutions and healthcare facilities. From municipal companies to nursery schools in Milan and residential care homes, participation in public tenders gradually became a structural component of the company’s strategy. “Over time, the predominant share of our activity came from residential care homes: several thousand items processed daily, in addition to private customers, particularly during seasonal changes. The laundry primarily handled residents’ personal garments, processed with water and sorted by color and fabric, a standardized procedure that ensured efficiency and operational control”.

Cost structure

“With 11 employees, the most significant expense was personnel. Other key costs included:

• property lease;

machinery and equipment;

• detergents and other materials;

• energy.

 

Gas costs ranged from €2.500 to €3.000 per month, while electricity averaged €1.500 to €1.800. The boiler ran on gas, if it were electric, costs would be significantly higher. Thanks to efficiency improvements and investments in innovation, energy costs today account for roughly 5% of turnover, only one percentage point higher than before the energy crisis”.

4.0 Industry and traceability: the microchip that cuts costs

“4.0 Industry incentives enabled the company to invest in innovative machinery and continuous monitoring systems. Yet the real breakthrough occurred a few years before 4.0 Industry, with the introduction of garment traceability for nursing homes: each item was tagged with a microchip containing information about the facility, the client, and the type of garment. All the data fed directly into the company database, automating both sorting and delivery preparation, a measure that produced substantial cost savings. Automation now allows the company to operate at full capacity without downtime, particularly for large clients with daily delivery deadlines”.

Recruitment and labor relations

On the personnel side, the entrepreneur highlighted recent challenges in recruiting through apprenticeships, a method that had previously yielded positive results. “I hope it was just a matter of bad luck and not a wider trend. 2024 has been a particularly challenging year, even more so than the COVID period, which we managed thanks to the continuity of public contracts. The company also has union representation, which is not common in a business of this size”, adds Lamoglie.

Diversify to grow

“The traditional dyeing and laundry business model is no longer sufficient; operators must adapt to broader societal transformations and emerging demands. In addition to curtain washing, Lampo introduced a subcontracted remove-and-install service for approximately twenty hospitals in Milan. It is the most profitable service in my business, the one that provides real added value. Diversification has been decisive in boosting demand and revenue, while reducing reliance on the traditional laundry shop model”.

Less surprises, more planning

“By shifting our commercial focus toward structured clients, we’ve been able to reduce unpredictable costs: less inventory issues, fewer complaints, and fewer damaged garments. More complex treatments, like stain removal or cleaning a wedding dress, remain less profitable and harder to estimate, as the nature of the stain is often unknown. Pricing is determined only after the treatment has been completed”.

Strategic approach: maintaining steady volumes despite seasonality

“In short, the key to cost optimization for Lampo Laundry has been maintaining steady volumes, independent of seasonal fluctuations. This approach has allowed us to:

• standardize workflows;

• simplify processes;

• improve planning;

• contain the impact of energy costs;

• reduce unforeseen issues”.

In a traditional and often fragmented sector, the Mortara experience demonstrates that even a small laundry business can adopt industrial principles, leveraging organization and technological innovation as tools to enhance competitiveness.

RENZACCI SpA

In an increasingly competitive market, the challenge for professional laundries extends across multiple fronts: energy management, operational organization, and quality. As Corinna Mapelli emphasizes, “technology must be a concrete tool for improving efficiency, not merely an item of capital expenditure.”

Water recovery, lower energy consumption, reduced solvent use, and increased ironing productivity, these four pillars form the foundation of the efficiency strategy presented by Marco Niccolini Global Sales and Marketing Director of RENZACCI SpA, a company specialized in producing washing and dry-cleaning machinery. The goal is clear: helping small laundries to control costs while maintaining both quality and sustainability.

“When it comes to water-washing”, explains Niccolini, “the company has invested in the Special One system, a ‘washing battery’ that combines an Eco Care - certified washing machine with automatic water recovery from the final rinses. The system allows up to 40% of the water used to be recycled, without requiring additional space in the laundry. Space is a strategic resource, and cost rationalization begins here as well. Water savings are complemented by energy reductions of around 15% and lower detergent consumption, thanks to the more efficient application of washing solutions. The system is completed by a closed-circuit dryer with a heat pump, which delivers three additional levels of savings:

• Simplified plant design: eliminates the need for exhaust and ventilation hoods;

• Reduced energy consumption: requires less than 10 kW of installed power;

• Optimized operating costs: the heat pump reaches the required temperatures without relying on high-consumption heating elements.

An additional advantage is water preheating: the system supplies hot water ready for the next washing cycle, creating a virtuous loop between washer and dryer that boosts overall self-sustainability.

Shifting focus to dry-cleaning, the new Nebula series brings bio-dry cleaning to the forefront, combining efficiency with sustainability. Key benefits can be identified, all of which contribute to tangible cost reductions:

• installed power is reduced by approximately 50% compared with traditional machines;

• energy consumption per cycle decreases by up to 60%;

• costs for energy, water, and waste disposal are significantly reduced.

Equally important is the use of a “natural solvent”, which does not evaporate at room temperature. In addition to providing greater prot• costs for energy, water, and waste disposal are significantly reduced.ection for the operator’s health, this feature significantly reduces solvent consumption compared with previous-generation solutions.

Efficiency extends beyond washing: garments treated with bio-dry cleaning emerge more relaxed and softer, leading to estimated reductions in ironing time of 25% to 30%, depending on the type of garment. A figure that translates directly into productivity gains and further reductions in operating costs”, concludes Niccolini.

 

PONY SpA

“In the laundry sector, from local small laundry shops to mid-sized commercial facilities, ironing represents one of the most delicate and strategic phases of the entire production cycle”, says Andrea Astolfi, Sales Director of PONY SpA. “It is not merely the final stage of the process, but the true point of balance between initial investment, work organization, and profitability. “The first critical factor concerns system configuration. Equipment selection must begin with a thorough analysis of the incoming workflow. The volume and type of garments: shirts, trousers, jackets, dresses, technical fabrics - directly influence both machine productivity and economic return. Each solution entails a defined cost and a measurable production capacity. While hardware investments can be planned and amortized over time, they must be precisely sized to align with operational requirements. The issue of operating costs for the finishing service is more complex, as the human factor, labor, plays a decisive role. While automation has significantly reduced direct labor in washing and drying, ironing still requires a considerable amount of time per garment, making it a critical cost variable. Even a difference of just a few minutes per item can translate into a substantial cost deviation by the end of the day. Moreover, the higher the level of finishing: attention to detail, precision of creases, and perceived quality - the greater the labor component becomes. For this reason, ironing represents one of the most significant items on the income statement and must be accurately incorporated into the final price charged to the customer.

In recent years, the sector’s focus has decisively shifted toward energy efficiency. Rising energy costs, combined with sustainability-driven policies, have accelerated the engineering of machinery, optimizing steam flows, reducing heat loss, and incorporating automatic savings systems during idle periods. The goal is clear: maintain high-quality standards while reducing consumption per cycle. Within this context, the choice between centralized boilers and integrated solutions within individual machines becomes particularly relevant. Centralized boilers deliver strong performance but require complex infrastructure, structured maintenance, and continuous energy use. Integrated solutions, by contrast, offer greater flexibility: they activate only when needed, incur lower installation and operating costs, and are often better suited to small- and medium-sized businesses. There is no universally right choice: everything depends on the volumes handled and the organization of work. Even the recovery of hot air and thermal optimization are becoming decisive levers. Reducing energy losses not only helps contain costs but also strengthens a positioning oriented toward sustainability, today tesboth a competitive and ethical advantage. Against this backdrop, the market itself is transforming. The number of low-cost synthetic garments with shorter life cycles is growing, which in turn alters the demand for high-quality finishing services. Laundries must therefore rethink their operational model, finding a balance between quality, efficiency, and competitiveness.

Ultimately, ironing remains the key variable by which the strength of a laundry is measured: it is here that technology, organization, and the ability to generate value converge, determining the real economic sustainability of the business. At Pony, we work alongside our distributors and clients daily to first analyze and then implement finishing solutions tailored to every ironing and environmental requirement”, concludes Astolfi.

 

MONTEGA®

 

For MONTEGA®, a company producing professional detergents, we speak with Francesca Iannone, Head of the Laundry Division. “At Montega®, our strategy for cost reduction focuses on two main levers: increasingly concentrated products and the use of raw materials that remain effective even at low temperatures. These are approaches we have applied with our clients for years. Research in this area has always been a priority, not only as an internal goal, but in response to consistent market demand. A few years ago, for instance, we launched Rapid Dry, an additive used in the final rinse that reduces drying times and temperatures, thereby cutting energy consumption in the tumble dryer. The product proved highly successful, with strong sales volumes. Its development began months before the sharp rise in natural gas costs; we completed our internal testing and brought it to market just as energy prices were surging. Optimizing washing processes through more concentrated formulations, lower temperatures, and reduced water consumption, by maintaining a lower bath ratio, also entails more precise and, at times, higher dosing levels during the wash cycle. Montega® supports its clients by making its expertise available through its laboratory facilities, sales network, and technical team”.

Specifically, which raw materials and active molecules do you supply that deliver added value in textile treatment, even at low temperatures?

“The raw materials that enable effective textile treatment at low temperatures include specific surfactants, whether plant-based or synthetic. In our laboratory testing, we systematically evaluate high-performance raw materials across varying concentration and temperature levels, selecting those that consistently deliver the best results”.

Let’s take a closer look at Rapid Dry: what are its key technical features?

“Rapid Dry cuts drying times for terry cloth, commonly towels, by 15–20%. Designed as an additive for the final washing cycle, it additionally imparts softness and fragrance to fabrics. Tested in multiple laundries, the product is both manufactured and distributed by Montega®, consistently receiving positive feedback from clients”.

Are there greater microbiological concerns when washing at low temperatures?

“That is true; however, all laundries use bleaching agents such as chlorine, oxygen, or peracetic acid, that eliminate bacteria even at low temperatures. As a result, bacteriological risks are essentially absent in professional laundry processes. Additionally, many detergents include additives that further mitigate these risks. These compounds act not only as preservatives but also as solvents, enhancing both cleaning performance and protective action”.

Water, energy, and chemical savings: what does the research focus on, and how is it oriented?

“Research has focused on this for many years, with ongoing efforts to improve and increase savings. Yet, the wash quality remains the fundamental priority. It is essential to emphasize that stain removal must always be our primary objective in detergent development. Other factors, while important, are secondary”, she concludes.

In the industrial and professional laundry sector, the “C” for costs is no longer merely a line item to be trimmed at year’s end, but a genuine indicator of competitiveness. Energy, water, chemical products and process management: each variable directly influences the cost per kilogram processed, and, ultimately, profit margins. In a landscape marked by volatile energy tariffs and persistent price pressure, reducing consumption without sacrificing performance has become the sector’s central strategic challenge. We explore these issues with ÈCOSÌ, a company specializing in chemical solutions and control systems for professional laundry operations. Our conversation is with Antonio Ciccarella, Head of the Laundry Division of the company.

Lower temperatures are often seen as a pathway to energy savings, but do they risk affecting overall results?

“It is a persistent and difficult myth to dispel: low temperatures do not equate to reduced effectiveness. Today, thanks to advanced formulations and precise calibration of chemical and mechanical parameters, high standards of washing and disinfection can be ensured even at lower temperatures. Our solutions are validated in accordance with UNI EN standards, guaranteeing microbiological efficacy at reduced temperatures and full compliance with the protocols required in highly sensitive sectors such as healthcare and hospitality. Innovation lies not only in the product itself, but in the ability to manage the entire process. Time, mechanical action, concentration and water quality must work in synergy to achieve optimal results”.

What tangible benefits does this bring to a professional laundry facility?

“Running a washing cycle at 30°C can significantly reduce energy consumption and, as a result, reduce indirect CO2 emissions The impact on the cost per kilogram processed is both immediate and measurable. However, assuming that lowering the temperature alone solves the problem would be simplistic. True quality improvements arise when the entire process is designed holistically, eliminating waste and structural inefficiencies. This approach not only controls costs but also extends textile lifespan, reduces machine downtime, and enhances result predictability”.

What steps do you take to optimize and maintain machinery in your operations?

“Il punto di partenza è sempre un audit tecnico approfondito. Analizziamo la qualità dell’acqua, la tipologia di sporco, la struttura dell’impianto e i flussi produttivi. Sulla base di questi dati, definiamo un piano di ottimizzazione che include prodotti specifici, sistemi di dosaggio automatico e programmi di lavaggio calibrati sulle reali esigenze del cliente. Abbiamo inoltre sviluppato un software proprietario di monitoraggio e calcolo previsionale dei costi. Questo strumento consente di simulare scenari, confrontare parametri, stimare i risparmi e mantenere sotto controllo nel tempo le variabili economiche. Non si tratta solo di consuntivare, ma di prevedere e correggere”.

So, does the “C” factor also represent control?

“Exactly. Control stems from awareness of process parameters, consumption, and performance. Without data, there is no management, and without management, there is no competitiveness. Our philosophy is clear: we don’t just sell chemicals; we offer a method. Energy efficiency, reduced consumption, and performance validation are all part of an integrated strategy that makes the laundry operation both economically stronger and environmentally sustainable”.

CHT GERMANY

We interview now Paulo Arneiro, the Global Vice President Business Division Industrial Solution of CHT GERMANY.

Mr. Arneiro, how does CHT’s Smart Technology contribute to cost and energy savings as well as reduced consumption?

“With our innovative holistic concept of CHT’s Smart Technology, our customers can wash even more efficiently, safely, and sustainably. The intelligent system solution combines a revolutionary washing system with a sophisticated service concept and digital data technologies”.

What exactly does Smart Technology consist of?

“Smart Technology consists of four modules, which can be used individually, in combination, or as a complete package. All four aim at providing our customers with perfect long term service quality. In addition, they allow customers to maintain an overview of their washing processes and thus reduce downtimes and quality fluctuations”.

Could you explain the four modules more detailed?

“Certainly.

• Smart UV Power works with UV C technology and leads to excellent washing results that help save valuable resources and reduce environmental pollution.

• Smart Dosing is a new dosing technology that can be set remotely on the dosing system to adjust individual recipes.

• Smart Energy is an integrated energy concept that uses a thermal imaging camera to visualize heat losses in the areas of the washing system and the mangle.

• Smart Lab describes the expertise of our analytical laboratories, which provide laundries with valuable data analyses, evaluations, and recommendations - from chemical products to textiles to water”, concludes Arneiro. •

 

DETERGO MAGAZINE # MARCH 2026

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